Fiscalization
How fiscalization works in Dentare and which guide to follow - Bills.al in Albania or Synergy fiscal printers with the Fiscal Agent in North Macedonia.
Dentare fiscalizes clinic payments so every sale reaches the tax authority the way your country requires. Fiscalization is country-specific: the provider, the hardware and the daily routine are different in Albania and in North Macedonia, so each country has its own guide. Pick yours below - the two setups do not mix.
Pick Your Country
| Country | Provider | How it works |
|---|---|---|
| Albania | Bills.al (eBills) - cloud | Dentare sends each payment to Bills.al, which registers it with the CIS. No hardware. Receipts get the government QR code, NIVF and NSLF. |
| North Macedonia | Accent Synergy fiscal device at the clinic - PF-550, PF-700 or SY-250 | The Dentare Fiscal Agent on a Windows computer prints each receipt from the device's fiscal memory, in MKD. |
Fiscalization in Albania
Bills.al credentials, TCR devices, daily cash balance, QR codes, cancellations.
Fiscal Printer Agents (North Macedonia)
Supported Synergy devices, the Fiscal Agent, printer setup, X/Z reports, several printers, troubleshooting.
The Fiscalization Provider list at Settings → Fiscalization & VAT is already filtered to your clinic's country, so you only see the options that apply to you. Clinics in other countries see a notice that fiscalization is not available yet; the same page offers plain VAT settings instead.
What Both Countries Share
- The payment is never blocked by fiscalization. The patient's payment is recorded first; the fiscal receipt or fiscal document follows. A failed fiscalization is a problem to fix, not a lost payment.
- Fiscal Documents. Every fiscalized payment is a document you can find under Fiscal Documents (from Settings → Fiscalization & VAT, or Fiscalization → Documents in the sidebar), with the same statuses in both countries: Fiscalized, Finalizing, Failed, Draft.
- Failed documents retry on their own every 15 minutes, up to 5 times, and you can retry them by hand. A red badge next to Fiscalization in the sidebar means the Failed Documents page has something for you.
- Auto-fiscalize payments is the switch that decides whether receipts are fiscalized as payments are taken, or only when reception presses Fiscalize on the payment screen.
- Admin only. Fiscalization settings, devices and printer agents are visible to clinic admins.
Fiscalization is built on a provider-agnostic architecture. If your clinic already works with a different certified provider, contact support to discuss integration.
Frequently Asked Questions
Which guide do I follow?
Albania: Fiscalization in Albania. North Macedonia: Fiscal Printer Agents. If your clinic is elsewhere, fiscalization is not available yet - the VAT settings on the same page still apply.
We have clinics in both countries.
Each clinic in Dentare is set up on its own, with its own provider, tax number and documents. Follow the guide that matches each clinic's country.
Is the counter receipt printer part of this?
No. The receipt printer at the counter is set up under Receipt Printers and prints Dentare's own receipt. Fiscal receipts and fiscal documents are separate.